Refund Policy

Last updated: 27 October 2026.

30-day money-back guarantee

We want you to love Vevily. If you are not satisfied with your order for any reason, contact us within 30 days of delivery and we will refund the purchase price.

How to request a refund

• Email us at contact@vevily.co with your order number and the email address used to place the order.
• We will confirm your request and tell you what happens next, usually within 1-2 working days.
• Once approved, your refund is issued to the original payment method. Banks can take 5-10 working days to show it.

Damaged, defective or incorrect items

If your order arrives damaged or is not what you ordered, email us with your order number and a photo and we will make it right with a replacement or a refund.

Your statutory rights

This policy does not affect your statutory rights under UK consumer law, including your right to cancel an order within 14 days of receiving it under the Consumer Contracts Regulations.

Contact

Questions about a refund? Email contact@vevily.co.